Job Detail

Director of Operations

Director to oversee all technical operations within the SaaS Organization. You will be in charge of a team of System Engineers and DBA’s, onshore and offshore, manage the company’s technology operations and the implementation of systems and policies.

Solid technical background while able to manage and motivate people. The ideal candidate will have experience and understand what it takes to support a HA application within a SaaS while creating and implementing IT policies and systems that will meet objectives. The role would require creating operational run book for daily and monthly jobs, including managing customer SLAs.


  • Manage and oversee all technology operations, from helpdesk and phones to systems/network and servers
  • Devise and establish policies and systems to support the implementation of strategies set by upper management
  • Analyze the business requirements of all departments to determine their technology needs
  • Identify the need for upgrades, configurations or new systems and report to upper management
  • Control budget and report on expenditure
  • Assist in building relationships with vendors and creating cost-efficient contracts
  • Ensure system backup and disaster recovery procedures are in place and executed for all critical systems
  • Implement and manage procedures for data center offsite backup and recovery data
  • Implement and manager system and application monitoring tools (PRTG, NewRelic, etc)
  • Develop creative solutions to solve workflow and system bottlenecks
  • Maintain inventory of all devices, software licensing, and warranties for data center systems, workstations, phone equipment, laptops, etc
  • Ensure routine maintenance and patching of systems and develop procedure for emergency patching and routine DR testing
  • Lead annual IT compliance audit (SOC 1 and 2, Pen Test, etc)
  • Manage IT service desk and IT projects, work with other teams to prioritize customer request, internal projects and IT projects
  • Create IT strategy that will be executed, and escalate key decisions needed or challenges to delivering


  • Proven experience as IT manager or similar role
  • Must have Offshore management experience
  • MUST Have Experience in SaaS environment (developed by your org. not just purchased and hosted)
  • Experience in IaaS environemnt
  • Experience working in High Availability Web Application environment
  • Experience supporting containers (Docker etc)
  • IT Security experience
  • Experience in IT audits requirements (SOC 1, 2, etc)
  • Sound understanding of computer systems (hardware/software), networks etc.
  • Experience in controlling information technology budget
  • Excellent organizational and leadership skills
  • Experience in JIRA, Confluence workflow design
  • Outstanding communication abilities
  • BS in computer science, engineering or relevant field

Benefits: Medical, Dental, 401k , PTO, Flex time

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